Frankfurt Ranked as World's Best Large Airport in J.D. Power's Global Airport Passenger Satisfaction Study

FRANKFURT AM MAIN (Germany) 20th February (PROTEXT/ots) -Frankfurt Airport (FRA) has been ranked as the best largeairport in the world in the 2003 Global Airport PassengerSatisfaction Study, conducted by the internationally renownedJ.D. Power and Associates marketing information company. Inthis latest study, J.D. Power reported that "Frankfurt Airportranks highest in passenger satisfaction among large airports -those with 30 million passengers or more per year - performingparticularly well in the factors pertaining to getting to theterminal, leaving the airport, and baggage claim." Passengersevaluated airports on nine different factors: getting to theterminal, leaving the airport, check-in process, baggage claim,airport terminal facilities, security check, gate areas,concessions (retailing), and immigration/customs control.

Frankfurt Airport achieved an overall passenger satisfactionindex score of 660 (based on a 1,000-point scale), well abovethe "large airport average" of 612. Three U.S. airportsfollowed FRA in the rankings: Denver (DEN), Minneapolis/St. Paul(MSP) and Las Vegas (LAS). Amsterdam-Schiphol (AMS), in fifthplace, was the only other European airport ranked in the top 10.Other European airports ranking below the "large airportaverage" included London-Gatwick (LGW), London- Heathrow (LHR),Madrid Barajas (MAD) and Paris-Charles de Gaulle (CDG). Basedon more than 12,000 responses from passengers around the world,the 2003 Global Airport Passenger Satisfaction Study wasconducted in seven languages between September and October 2003.The study measured passenger satisfaction at 61 airportsworldwide.

J.D. Power also noted that "the completion of new rail andshuttle services" contributed to FRA's high rating and that"Frankfurt has more than 180 retail, food and beverageestablishments within the terminals, which passengersappreciate." Optimal integration of air, rail and road networksat continental Europe's busiest airport hub has been a strategicimperative for decades for Fraport AG, the owner and manager ofFrankfurt Airport. Currently, FRA offers more long-distancetrain services than any other airport in the world: some 170intercity train services per day from the futuristic AIRailTerminal.

Frankfurt Airport's service performance depends on highlyskilled staff, innovative management and procedures, andadvanced technology operating behind the scenes. For example,the airport-wide automated baggage handling system, whichcomprises some 67 kilometers of guideways, is critical forproviding reliable baggage services to departing, arriving andtransfer passengers at FRA.

Fraport is currently expanding the total amount of retailspace at Terminals 1 and 2 to 20,000 square meters within thenext few years. The "mix" of shops and restaurants is alsobeing systematically enhanced to meet the changing needs ofcustomers. Further information for traveling via FRA can befound on the Internet at: www.frankfurt-airport.de.

Headquartered in California, J.D. Power and Associates(www.jdpower.com) is an ISO 9001-registered company offeringmarketing information services globally. J.D. Power's surveysare significant in the auto industry as well as the travel,telecommunications, retailing, finance, health care and otherindustries. The company surveys millions of consumers andbusinesses each year about their opinions and expectationsregarding the products and services that they purchase and use.

Contact: For More Information, Please Contact: Fraport AGFrankfurt Airport Services Worldwide Robert A. Payne ManagerInternational Press 60547 Frankfurt am Main, Germany Tel.: +4969.690.78547; Fax: +49.69.690.60548 E-mail:r.payne@fraport.de; Internet: www.fraport.de

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